Find out why our customers choose us.
To whom it may concern.
I am writing to let you of the impeccable customer service provided by the Choices Flooring team in Myaree. My husband and I are building for the first time and we first spoke to Ritchie at length about all the different products. We went in not knowing what we wanted or what we were talking about and left completely confident in our choice.
We then spoke to Mark once the decision was made and he organised a quote for our bank and was very helpful when it came to adjustments to our quote.
My Husband and I had been to another company but didn't get a quote and after going to Choices Flooring we decided to reward the excellent service with our business and didn't bother getting quotes elsewhere. Others might think that's mad but I would rather go with a company I feel 100% positive about.
I feel confident that when the time comes to lay the flooring they will impress me further with their installation skills. Ritchie and Mark are real assets to the Choices Flooring brand name and I will send as much business their way as possible.
- R. Jones
We spent nearly $10,000 on new carpet and could not be happier with the service provided to us. Stephen was exceptional in helping us choose a style and was very patient in coming out to our house on several occasions to assist with the final selection and quote. The installers were very particular and their workmanship on a difficult staircase was superb. After sales care was fantastic and Stephen is undoubtedly an asset to the company. Thanks again.
Stephen was invaluable in helping us choose our carpet. He made several house visits and always patiently listened to our needs and frequent changes of mind. The service and competitive pricing was excellent and we commend Choices Flooring Bald Hills to other prospective customers. After the installation, Stephen came and inspected the job and attended to any concern we had in a professional and timely fashion. Thanks again.
- Peter Watts
Hi Ray, Steve and Bill
Thank you so much to the team at Choices Flooring by Challenge (Morley, WA) - Ray for arranging such a good deal with your supplier when the original one wasn't available; The new one looks really good. Thank you Steve for laying it so well. Also thank you Bill for your advice on carpets. I am very happy with the result.
- Jane from North Beach, WA
Hi Gemma, Jill and the Choices Alderley team,
I wanted to say thank you for the amazing job that you did in providing our carpet for the children' bedrooms! We are so pleased with the result. Not only that, the whole experience was fantastic. To be honest we were dreading the 'carpet sales pitch' that we have experienced in the past. However, my mother-in-law said she had heard from her neighbours that Choices at Alderley was very good, so we reluctantly headed over.
From the moment we walked in we were provided with so much information, honest feedback and clear answers to some of our silly questions. Gemma was fantastic and did not rush us at all. She addressed our needs and gave some direction on the different options available. She then followed up by coming to the house with the two samples we preferred so we could view them in the house. This was fantastic as they looked so different out of the showroom. But there was no pressure selling.
Once we had chosen a carpet and it had arrived, Gemma and Jill moved heaven and earth to enable us to have it laid that week, despite being booked out already. They were excellent and so accommodating, and I really appreciated this. The end result is beautiful and exactly what we had hoped for. I would absolutely recommend Choices Alderley for their efficiency, knowledge, professionalism and quality. Thank you for making this such a pleasant and easy process. When we need carpet again we will definitely be coming back to you!
- Rebecca G. from Sunnybank
I am writing in regards to the recent purchase and installation of carpet from Choices - Warners Bay (NSW).
My wife and I had previously received a quote for carpet from this store, but had decided to go with another carpet outlet in the area.
The carpet was ordered (or so we thought) and we removed all furniture from our house ready for carpet installation.
After several delays and failures to return phone calls, we grew impatient waiting for the other competitor.
On Friday 1st Feb, around 11:30am, my wife and I went back to Choices Flooring - Warners Bay to see if we could purchase carpet and have it installed ASAP (as we had removed furniture from our house already, and were returning to work the next week).
Within an hour, the salesman (David Loadsman) and I believe the area manager (Andrew Town) had shown us several carpets that were available in the warehouse, matched the competitor's quote as closely as possible, and organised a carpet installer for the next day (even though it was a Saturday).
Within 24 hours of walking back into Choices, we had carpet installed!
We were very appreciative of the efforts of David and Andrew to make this happen, and believe this kind of customer service should be acknowledged.
We have since told this story to several people who we know are looking at replacing carpet int he near future.
- Andrew K
We live in South Australia and recently finished building our home. Tim & Adele from the Keswick store helped us select and organise the instillation of all of our flooring, both carpet and vinyl. We can't speak highly enough of their knowledge and friendly customer service and we would definitely choose Choices Flooring again. Really enjoying the finished product.
- Sarah H
To the team at Choices. Just like to thank you for all the beautiful carpet and your great service.
- Jason & Maree M. from Alderley
I had been looking for a flooring place as I needed to replace the carpets in my home - I wanted timber floors for the hallway and new carpet in one of the bedrooms. I had done a lot of research but couldn't find anyone that I liked. My property manager suggested I drop in to see these guys.
From the minute I stepped into the shop at Lilydale I knew I'd found the right place. Debbie and Amanda were lovely and very helpful. With the range of options available the choice was daunting but they managed to guide me through the maze and helped me choose the perfect flooring.
The floors have just been installed by 2 very professional carpenters who were meticulous in their work - a rare quality these days. They let me know when they were coming, showed up on time and did an amazing job of laying the new floors down. I am totally impressed with this company and extremely happy with my new floors.
- Very satisfied customer