Price Protection Guarantee
We understand that every decision you make for your home is an important one, that’s why in addition to product warranties and guarantees, we give you our price protection guarantee, so you can be confident in your flooring decision:
If in the unlikely event you find a lower price on the same carpet and installation within 7 days of placing the order with us, we will refund you the difference. Not applicable to commercial, rental residential or builders. Only applicable to residential owner occupiers. Guarantee is not transferable.
* This guarantee does not include Builders Choice, Wall Street or commercial carpets. Neither does it include carpets laid for non domestic use nor in rental properties. Area rugs are not covered under this Replacement Guarantee.
** Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.