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Terms & Conditions

Site Terms and Conditions of Use

Choices Flooring owns and operates this website for its members and customers. By entering this website, including any linked pages or information owned by Choices Flooring, (“website”) you accept the terms and conditions set out in the website (“agreement”). This agreement will be governed by the laws of Victoria, Australia, and by using this website you submit to that jurisdiction.


While all care has been taken in the preparation of this website, Choices Flooring reserves the right to alter any information contained within the website without notice. All products featured carry Guarantees and/or Warranties which are provided by the manufacturer and are in addition to other rights and remedies of the consumer under a law in relation to the goods. Our goods come with Guarantees and/or Warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Care and Maintenance Guides (including all cleaning advice) are a guide only and no liability will be held by Choices Flooring, their manufacturers, stores or associates for any damage to your flooring. Actual colour samples shown may vary due to the printing process. Selected products may not be on display at some stores, but can be ordered from all stores (except tiles). Not all tiles featured are available at stores who stock tiles, but there will be similar designs to ensure you find the floor you’ve been searching for. Tiles featured are for domestic use only.

Featured products available until sold out or discontinued from the manufacturer. Products feature a pricing range indicator. These price ranges are categorised based off a variety of components including the materials used (natural, engineered etc.), the manufacturing process and the added benefits and features included in individual products (extended warranties, asthma friendly, etc). These price ranges are to be used as a guide only. Luxury vinyl planks/tiles, timber, bamboo and laminate products are sold by the carton and not by the square metre; these prices do not include sub-floor preparation or installation. Find out more about in-store pricing here (http://www.choicesflooring.com.au/pricing/). Prices may vary in regional and rural areas due to freight components. Travel costs may apply in remote rural areas.

Square metre prices are indicative only and do not allow for wastage, as most carpets shown are either 3.66 metres wide or 4 metres wide. Pile reversal shading can occur on some carpets and is an optical effect, showing an apparent colour difference caused by light reflected or
absorbed from disturbed carpet pile. When caused by foot traffic and vacuuming, pile reversal shading is temporary. Watermarking (also known as permanent pile reversal shading) can appear in some plush carpets as irregular shaped light and dark patches. It is not a change in colour, but a change in pile direction that sometimes randomly appears, generally after use. The cause is unknown and the phenomenon is unpredictable.